DELIVERY BY POST / TO A COURIER PICK-UP POINT

• REGIONS: Ukraine, Moldova (+Transnistrian region)
• DELIVERY TIME: approximately 2–6 business days
• WHERE DOES THE PACKAGE ARRIVE? The parcel is delivered to the nearest post office or courier point. Please make sure to fill in your postal code or courier office number. In the Transnistrian region, the tracking number may not be fully visible or updated.
• HOW WILL I BE NOTIFIED? After payment and shipment, you will receive a notification (check your e-mail) and will be able to communicate with support via chat. In addition, when the parcel reaches your post office or courier point, you will receive an SMS notification (depending on the office).
• WHAT DOES THE PACKAGE LOOK LIKE? The package is sealed, opaque, and securely packed. No one except you knows what’s inside, so postal employees cannot provide any additional information about the order.

IMPORTANT: When placing your order, enter your full name exactly as in your passport. The post office WILL NOT RELEASE parcels to incomplete or fictitious names. We are not responsible for incorrectly entered information and do not resend parcels.

COURIER DELIVERY TO YOUR DOOR
(Rapid, DHL, Nova Poshta, etc.)

• REGIONS: Moldova (excluding the Transnistrian region)
• DELIVERY TIME: approximately 2–3 business days
• WHERE DOES THE PACKAGE ARRIVE? Couriers deliver directly to your doorstep — to your apartment building entrance or home gate. If couriers cannot reach the recipient, the parcel may be sent to the nearest postal office for storage; however, after several failed contact attempts, the order will be canceled.
• HOW WILL I BE NOTIFIED? Couriers will contact you directly before delivery. You can also provide additional details when placing your order. DO NOT SPECIFY overly strict delivery time frames or locations without an exact cadastral address, as this may complicate delivery.
• WHAT DOES THE PACKAGE LOOK LIKE? The parcel is sealed, opaque, and securely packed. No one except you knows what’s inside, so couriers cannot provide any information about the order contents.

IMPORTANT TO KNOW

KAMILSHOP is not responsible and does not provide insurance in cases where the parcel cannot be issued due to the Customer’s fault:

• The Customer provided incorrect recipient data (name, surname, address and/or phone number), making delivery impossible.
• The Customer’s/recipient’s phone number was switched off/busy/unavailable for several days, preventing timely contact.
• The Customer/Recipient did not appear at the designated postal or courier office within the storage period (p.4), and the parcel was sent to the postal/courier warehouse.

For any questions regarding your order, please contact us via the chat on your personal order page.